Because we want your complete satisfaction, Wreaths Unlimited offers a 30-Day money back guarantee policy! Returns will be refused however, without prior authorization via phone or email. Shipping charges are not refundable, and any items returned damaged will be charged a restocking fee based upon the extent of damage. To receive credit, all items must be received within 30 days from the date of purchase and in original condition. For credit card purchases, a refund will be issued to the purchaser’s credit card after we receive the returned item and inspect it for damage.
Damages must be reported by phone or email within 48 hours of receipt of shipment. The original damaged box must be saved for inspection by UPS, FedEx Ground or the USPS. Credit for damages will be issued only after the product is returned to Wreaths Unlimited. Upon inspection, if Wreaths Unlimited approves the return of the damaged item, we will replace the damaged merchandise and refund the customer’s return postage costs.
All of our items are made after the order comes in. They are not mass-produced in a factory setting, but are instead handmade by skilled artisans who have many years in the silk floral industry. While a few slight differences may be observed, most people will not notice any differences at all. We believe this handcrafted approach gives each of our creations it’s own personality. However, if you are unsatisfied for any reason with the product you order, you may return the item within 30 days for a refund. (Please see our return policy)